Welcome to Model Toy Store’s FAQ section! As passionate collectors ourselves, we understand the excitement and questions that come with building your ultimate collection. Below you’ll find answers to our most commonly asked questions about our premium collectibles, shipping, payments, and more.

🛒 PRODUCT INFORMATION

What types of collectibles do you specialize in?
We specialize in premium collectibles and limited edition figures from top franchises including Marvel, DC Comics, Dragon Ball, Anime, Movies/TV, and Sci-Fi/Horror. Our curated selection features products from renowned manufacturers like Prime 1 Studio, Iron Studios, Kotobukiya, Bandai Spirits, and many other elite brands.
Are your figures authentic and brand new?
Absolutely! Every item in our store is 100% authentic and comes directly from official manufacturers and licensed distributors. All collectibles are brand new, sealed in their original packaging, and guaranteed to be genuine licensed products.
Do you carry limited edition and exclusive items?
Yes! We frequently stock limited edition statues and exclusive figures from premium brands. These include hand-painted resin masterpieces, numbered editions, and collector-exclusive variants that are highly sought after by serious collectors.

🚚 SHIPPING & DELIVERY

Where do you ship to?
We ship globally, excluding Asia and select remote areas, to ensure reliable and timely delivery for our international community of collectors. Our streamlined delivery process partners with trusted carriers to bring your collectibles safely to your doorstep.
What shipping options are available?
We offer two convenient shipping methods:

Standard Shipping ($12.95 flat rate):
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after shipment
• Perfect for time-sensitive purchases and limited editions

Free Shipping (orders over $50):
• Carrier: EMS
• Delivery Time: 15-25 days after shipment
• Ideal for larger orders and budget-conscious collectors
How long does order processing take?
All orders are carefully processed within 1-2 business days after payment confirmation. We take extra care in packaging each collectible to prevent damage during transit, ensuring your prized figures arrive in perfect condition.
Will I receive tracking information?
Yes! Once your order ships, you’ll receive a shipment confirmation email with your tracking number. This allows you to monitor your collectible’s journey to your doorstep, whether shipped via DHL, FedEx, or EMS.

💳 PAYMENTS & SECURITY

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout. All transactions are encrypted and processed through secure payment gateways.
Is my payment information secure?
Absolutely. We employ industry-standard SSL encryption and security measures to protect your personal and payment information. Your data security is our top priority.

🔄 RETURNS & EXCHANGES

What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. If your item arrives damaged or doesn’t meet your expectations, please contact our support team immediately to initiate the return process.
What if my collectible arrives damaged?
We understand how disappointing this can be for collectors. If your item arrives damaged, please contact us at [email protected] within 15 days of delivery with photos of the damage and your order number. We’ll guide you through the return or exchange process promptly.
Are there any non-returnable items?
Due to the collectible nature of our products, opened items may be subject to restocking fees unless they are defective or damaged. Sealed items in original packaging can be returned within our 15-day window.

🏪 ABOUT MODEL TOY STORE

Who is Model Toy Store for?
We cater to serious collectors and fans who appreciate premium quality collectibles. Our target audience includes anime enthusiasts, comic book fans, movie memorabilia collectors, and anyone seeking high-end, limited edition figures from their favorite franchises.
What makes your store different?
As collectors ourselves, we understand that each statue or figure is more than just a product—it’s a piece of fandom. We carefully curate our selection, prioritize secure packaging, and provide a premium shopping experience that matches the quality of the collectibles we offer.

📞 STILL HAVE QUESTIONS?

Our collector support team is here to help! Reach out to us at:

Email: [email protected]

Business Address:
228 Westfall Avenue, Albuquerque, US 87102

We typically respond within 24 hours and are dedicated to ensuring your collecting experience is exceptional.

Thank you for choosing Model Toy Store—where your dream collection is just a delivery away!